bank of america told cnn it's changed its overdraft policies just this month. no longer will it charge overdraft fees when a customer's account is overdrawn for a total amount less than $10 and won't impose more than four overdraft fees in a single day. elizabeth warren who chairs congress's oversight committee says fees are the real way banks make their money. >> the truth is there will be another fee tomorrow and another the day after and another the day after that because they're all hidden you can't find them. the first time most people discover them is when they have to pay them. >> abrams complained to the bank twice before going to the top and writing a letter to then ceo, ken lewis and that made the difference. his fees were removed but the frustration remains. >> i really think it's unfair, especially coming from in light of what's going on with the banks now they're being bailed out by the government. i think they have some kind of responsibility to consumers. >> back with us john from credit.com. we've seen a lot of trouble in the market recently. pe